Terms of service
General Information
These General Terms and Conditions apply to all services and products provided or delivered by hundini.ch Lea Eggerschwiler (hereinafter referred to as “hundini.ch”) to the customer.
Applicability
By submitting an order, the customer agrees to the General Terms and Conditions of hundini.ch.
Orders
The contractual relationship is established when the customer places an order and hundini.ch electronically confirms this order.
Product Range
We take the greatest possible care to ensure that the product information in our online shop is accurate. However, errors in descriptions, images and prices are reserved. Depending on the screen display, the colour of the products shown may differ from the actual product colour.
Payment Terms
You can choose to pay by Swiss Post PostCard, Visa, Mastercard, Twint, PayPal or payment slip. Invoices are payable within 10 days. Advance payment invoices must be paid within 5 days.
We reserve the right to make the delivery of orders subject to a credit check. Hundini.ch also reserves the right to process orders only against advance payment or the provision of security. Hundini.ch may cancel an order if the customer is not creditworthy, has one or more outstanding invoices, or if there is reasonable suspicion of fraudulent intent.
Prices
All prices on hundini.ch are final prices and are stated in Swiss francs (CHF), including 8.1% or 2.6% VAT.
We always strive to offer you the best possible price. As a result, the prices of individual products may change between the time an order is placed and the time it is delivered. However, the price charged will always be the price displayed on the hundini.ch website at the time you placed your order.
Partner products are generally excluded from promotional codes and special offers. This currently includes all products from BESSERFRESSER.
Delivery and Shipping Terms
We deliver our dog accessories throughout Switzerland. Your order will usually be delivered by DPD.
We charge a flat rate of CHF 9.90 for shipping, packaging and the careful preparation of your order.
For orders with a value of CHF 99.– or more, we cover part of the shipping costs, so you only pay CHF 6.90.
For orders of CHF 199.– or more, shipping is completely free.
Shipping costs at a glance:
| Up to CHF 98.99 | CHF 9.90 |
| From CHF 99.– | CHF 6.90 |
| From CHF 199.– | Free shipping |
Products from BESSERFRESSER are excluded from this policy. If your shopping cart contains products from BESSERFRESSER (weighing up to 200 kg), shipping and packaging costs of CHF 14.90 will be charged regardless of the total value of your shopping cart. This is because these products are generally shipped separately and directly by the manufacturer.
Risk passes to the buyer once the goods have been handed over for shipment.
We make every effort to meet the stated delivery times. However, these delivery times are not binding.
In the event of delivery delays, we will of course inform you immediately. If one of the items you ordered is not in stock, this will not affect the delivery of the remaining items. Missing items will be delivered to you as soon as possible and free of additional shipping charges. Claims for damages due to delayed or failed delivery are excluded. Any payments already made will of course be refunded.
NEW: Pickup in Auenstein AG
In addition to shipping, we now also offer local pickup in Auenstein.
Please note that pickup is only possible by prior appointment. An appointment can easily be arranged via WhatsApp or email.
Retention of Title
The delivered goods remain the property of hundini.ch until payment has been made in full.
Returns and Right of Withdrawal
We want you to be happy with your purchase from us. If an item does not meet your expectations, you can return it within 7 days of receipt – provided that you have contacted us beforehand. Find out more here.
Return Shipping Costs & Refunds
The buyer is responsible for the cost of returning the goods.
If the return is due to an incorrectly delivered or defective item, we will of course cover the return shipping costs.
Shipping Costs for Partial Returns
Orders with a value of CHF 199.– or more are delivered free of charge, while orders of CHF 99.– or more benefit from reduced shipping costs. If the order value falls below the respective thresholds as a result of a full or partial return, we reserve the right to subsequently charge the regular shipping costs. These costs will be deducted directly from the refund amount.
🚫 The following items are excluded from the right of return:
- Sale items
- Items that have been individually made for you or ordered directly from the supplier (all products with a delivery time of 5 days or more)
- Perishable products
- Snacks and supplementary feed that your beloved four-legged friend refuses to eat simply because they do not like them ;-)
Important note: In Switzerland, there is no statutory right of return for online purchases. The option to return products is therefore based on our voluntary return policy. Unfortunately, returns sent without prior notice cannot be processed or refunded. Thank you for your understanding!
Warranty and Liability
The statutory provisions apply to warranties.
Please check the contents of your package upon receipt. Please report any material or manufacturing defects within 7 days of receiving the goods by email (wuff@hundini.ch). Unfortunately, we cannot accept liability for defects reported after this period.
Data Protection
The data required for processing business transactions is securely stored electronically, treated confidentially and not disclosed to third parties without authorisation.
By registering on hundini.ch, the customer agrees to receive information from hundini.ch. The customer may unsubscribe from these communications at any time by sending a message to wuff@hundini.ch.
Further information on the collection, processing and use of personal data can be found in our Privacy Policy.
Copyright
All rights to images and text used on the hundini.ch website are owned by hundini.ch or the respective partners.
Final Provisions
Should one or more provisions of these General Terms and Conditions become invalid, the validity of the remaining provisions shall remain unaffected.
Applicable Law and Place of Jurisdiction
The legal relationship is governed by Swiss law. The place of jurisdiction and performance is 5105 Auenstein, Aargau.